Privacy Policy
Effective Date: 20-04-2026
Company Name: ZAHAMIT TECH
Website: https://zahamit.com
Contact Email: [email protected]
1. Introduction
ZAHAMIT TECH (“we”, “our”, “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.
By using our application, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We only collect information that is necessary to provide and improve our services.
2.1 Personal Information
We may collect the following information when you use our services:
- Name
- Phone number
- Email address
- Service address
- Account and billing information
This information is required to manage your internet services, billing, and support requests.
2.2 Location Information (Geo Location)
Our app may request access to your device’s location only when required, specifically for:
- Address Change Requests
- Installation Services
When a user applies for a change of ISP address, they can share their current geographic location to help our technical team accurately locate and service the new installation address.
We do not track your location continuously or in the background.
2.3 Storage Permission
We request storage/media access for the following purposes:
- Uploading images related to complaints (e.g., device issues, wiring problems)
- Uploading documents for new connections or verification
- Attaching screenshots or supporting files in support tickets
We do not access or scan your storage without your action. Files are only accessed when you explicitly upload them.
2.4 Usage Information
We may collect limited technical data such as:
- App usage logs
- Error reports
- Device type (for compatibility improvements)
This data is used strictly to improve app performance and reliability.
3. How We Use Your Information
We use collected information to:
- Provide internet services and account management
- Process billing and payments
- Handle support tickets and complaints
- Enable service requests (package change, address change, etc.)
- Provide real-time bandwidth usage and analytics
- Improve app performance and user experience
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data.
Your data may only be shared in the following cases:
- With internal technical teams for service provisioning
- With payment processors for secure transactions
- When required by law or regulatory authorities
5. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Secure servers and encrypted communication
- Access control for internal systems
- Regular monitoring and security updates
However, no system is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
Users may request deletion of their data by contacting us.
7. User Rights
You have the right to:
- Access your personal data
- Request correction of incorrect data
- Request deletion of your data (subject to legal requirements)
- Withdraw permissions (location, storage) anytime via device settings
8. Third-Party Services
Our app may integrate with trusted third-party services such as:
- Payment gateways
- Hosting providers
These services have their own privacy policies, and we encourage you to review them.
9. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children.
10. No Advertising or Data Selling
We do not:
- Display third-party advertisements
- Sell user data
- Share data for marketing purposes
Your data is used strictly for service-related functionality.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
ZAHAMIT TECH
Email: [email protected]
Phone: 0340-4191111
Address: Office #07, 2nd Floor Saif Ullah Khan Plaza, Opposite Municipal Committee, District Dukki
13. Consent
By using our application, you consent to this Privacy Policy.